Net Promoter Score

NPS

What is a Net Promoter Score (NPS)?

A customer loyalty metric used by millions of businesses across the world to assess the extent a customer would recommend a company/product/service to peers, measured with a single question, scored from 1 to 10. The NPS score, ranging from -100 to 100, is calculated by subtracting the percentage of detractors from the percentage of promoters.

  • NPS score above 70

    NPS score above 70 = World Class Customer Service

  • NPS score above 50

    NPS score above 50 = Excellent Customer Service

  • NPS score above 0

    NPS score above 0 = Good Customer Service

8,500

the number of NPS survey responses we've received globally,since launching our NPS programme in 2018

63

our NPS score which sets us apart from the industry standard of 29*(*clearlyrated.com)

Don’t just take our word for it…

Argyll Scott is my favourite recruitment agency. They are reliable and support everything a candidate needs throughout the recruitment process.

Product Manager

Pharmaceutical & Medical Devices

It has been a pleasure to work with Argyll Scott. They did way more than just recruit; I really appreciated their perspective and thoughtfulness throughout the process. Thank you.

Head of Legal

Banking

Argyll Scott is responsive, ensures all candidates are well-prepared for our interviews, and knows how to manage candidate expectations well.

Human Resources Manager

Technology

I have been working with Argyll Scott and honestly, this is the best experience I have had with any recruitment agency. Since the first call, they have kept me up to date and recommended opportunities relevant to my portfolio, whereas most other recruitment agencies are purely transaction. Thank you!

DevOps Engineer

Insurance

Argyll Scott have been very attentive to our vacancies and managed to secure 2 placements with us last year. We appreciated their communication level with candidates in the market and prompt follow-ups during the offer and background screening stage.

Human Resources

Banking

Argyll Scott has been amazing throughout the recruitment process. They prepared me extremely well for the interviews and even took the extra effort to test drive the video call before my actual meeting with the hiring managers. I have never met such professional and dedicated recruiters and cannot thank Argyll Scott enough for their full support in helping me start a new chapter of my professional career. Thank you!

Vice President (Cyber Security)

Insurance

What you can expect as an employer

We make sure your experience with us will be outstanding. By surveying the candidate’s experience at different points of your hiring journey, we can share feedback and insights to help better shape your hiring process and enhance your brand in the market. You can be confident that we’ll protect your brand and be great ambassadors of your company.

Over 70% of our candidates would recommend us to others. By partnering with us, you’ll have access to highly engaged, top tier talent that you wouldn’t be able to find yourself.

What you can expect as a job seeker

We hold ourselves to the highest standards, so you can rest assured that your experience with us will be outstanding. Our experts will coach you through the hiring process and share their insights and advice to help you land your dream job.

Over 70% of our clients would recommend us to others. Because we have such strong relationships with a wide variety of employers, by selecting us as your dedicated recruitment consultant, you’ll have direct access to the best job opportunities in the market.

Experience a world-class recruitment service today!

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